Shipping policy

Shipping Policy

Processing Time

• All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving payment confirmation.

• During high-volume periods, processing times may be slightly delayed. If there will be a significant delay, we will notify you by email.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times vary based on location and shipping method chosen. Please note these are estimates only and are not guaranteed.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photo proof of the product and packaging so we can assist with a replacement. Damages such as broken jar, broken/missing tops, buried wick.

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure your shipping address is correct at checkout.

International Shipping

• Not shipping internationally.

Incorrect Address Policy

• Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any questions regarding your order or shipping, please contact us at:

Email: dlacy@visionsfromheaven.org